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Return and Refund Policy

1. Return Policy

Products purchased from MOREe may be eligible for return or exchange within 48 hours of delivery, subject to the conditions mentioned below.

2. Damaged, Defective, or Wrong Products

Products received as wrong, damaged, defective, or significantly different from what was ordered may be eligible for return or replacement, subject to verification.

3. Products Eligible for Return or Exchange

A product may be returned or exchanged if:

  • The product is unused and unworn.
  • The product is in its original condition.
  • The original packaging, tags, labels, and accessories are intact.
  • The product has not been altered, washed, damaged, or used.
  • The product is returned with the original invoice/order details.
  • The product passes MOREe's quality inspection after it is received.
  • For jewellery: The product must not show signs of wear, scratches, tarnishing caused by usage, alteration, or damage.

4. Non-Returnable Products

For hygiene, safety, and product-protection reasons, certain products may not be eligible for return or exchange. These may include:

  • Earrings and other products intended for direct body contact, where applicable.
  • Beauty and personal-care products that have been opened or used.
  • Products marked "Non-Returnable" on the product page.
  • Personalised, customised, or made-to-order products.
  • Products damaged after delivery due to misuse, improper handling, or normal wear and tear.
  • Products returned without their original packaging, tags, or accessories.
  • Return/Exchange requests that are not raised within the return period (refer to product page); the product would not be accepted.

The applicable return/exchange eligibility will be displayed on the respective product page wherever relevant.

5. Damaged or Incorrect Product

If you receive:

  • A damaged product
  • A defective product
  • A wrong product
  • A missing item
  • A product that materially differs from the product ordered

Please contact MOREe within 48 hours of delivery.


Note: For damaged or incorrect orders, we strongly recommend taking clear photographs and an unboxing video showing the package and product. MOREe may request photographs, videos, or other information to verify the issue. After verification, MOREe may offer an appropriate resolution, which may include replacement, exchange, or refund, as applicable.

6. Return Shipping Charges

  • For a wrong, damaged, or defective product attributable to MOREe: MOREe will arrange or bear the applicable return shipping cost.
  • For a change-of-mind return or exchange: Return shipping charges may be deducted from the refund or may be payable by the customer, depending on the product and order. Any applicable charges will be communicated before processing the return.

7. Exchange Policy

  • Exchange is subject to product availability. If the requested replacement product is unavailable, MOREe may offer an alternative resolution, such as a refund or store credit, as applicable.
  • Only one exchange request per order/product may be permitted.
  • Products purchased during certain promotional campaigns, clearance sales, or special offers may have different exchange conditions. Please check the applicable terms displayed at the time of purchase.

8. Refund Policy

  • Once the returned product is received and successfully passes our quality inspection, the approved refund will be initiated.
  • Refunds will generally be processed to the original payment method, wherever technically possible.
  • Depending on the payment provider or bank, the amount may take additional time to appear in the customer's account.
  • Any applicable non-refundable charges, return shipping charges, or other deductions will be communicated to the customer where applicable.

9. Return Rejection

A return or exchange may be rejected if:

  • The product has been used or worn.
  • The product is damaged after delivery due to customer handling.
  • Tags or original packaging are missing.
  • The product has been altered or modified.
  • There are signs of washing, cleaning, or misuse.
  • The product is returned outside the applicable return window.
  • The product does not match the item originally shipped.
  • The product fails MOREe's quality inspection.

If a return is rejected, the product may be shipped back to the customer.

11. Order Cancellation

Orders may be cancelled before they are dispatched, subject to the status of the order. Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may follow the applicable return process after delivery, if the product is eligible.

12. Promotional & Sale Orders

Products purchased during special sales, clearance events, promotional campaigns, or using certain promotional offers may have different return and exchange conditions. The applicable terms will be clearly communicated on the relevant product page or promotional offer.

13. Important Note About Product Appearance

MOREe makes every effort to display product images and colours as accurately as possible. However, slight variations in colour, texture, finish, or appearance may occur due to lighting, photography, screen settings, and the nature of the product. Such minor variations may not qualify as a defect.

14. Customer Responsibility

Customers are responsible for providing accurate delivery and contact information at the time of placing an order. MOREe is not responsible for delays or delivery issues resulting from incorrect or incomplete information provided by the customer.

15. Fraudulent or Abusive Return Requests

MOREe reserves the right to investigate unusual, suspicious, or repeated return activity. Where there is evidence of misuse of the return/exchange process, MOREe may take appropriate action in accordance with applicable law and its terms of service.

16. Consumer Rights

Nothing in this policy is intended to restrict or take away any rights available to consumers under applicable Indian law. MOREe will comply with applicable consumer-protection and e-commerce requirements. The